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A custom operating system for a multi-state photography and videography company
Savage Digital Solutions built Candid Studios a custom CRM, project, and billing platform. Lead, score, assign, quote, pay, and client comms run in one system, not six tools.
About Candid Studios
Candid Studios is a photography and videography company. Weddings, events, and related work across Florida, Ohio, Illinois, Colorado, Texas, and New York. More than 3,000 events. Off-the-shelf CRMs did not match how jobs actually move.
Savage Digital Solutions built the system they run on: a client portal with CRM, projects, and billing, wired to the way the team already takes work.
- Photography and videography
- 3,000+ events
- Florida, Ohio, Illinois, Colorado, Texas, New York
- Custom CRM, projects, and billing. Not a resold tool.
The process did not fit a template CRM
High-touch jobs, multiple people on a crew, quotes with a lot of variables, and clients who need updates. A generic pipeline is not that business.
Volume without a system
Inquiries, assignments, and follow-up lived in too many places. The team was the glue.
Quotes tied to the job
Packages, hours, travel, photo and video. A quote has to come from the job, not a blank invoice.
Admin in the critical path
Scheduling, billing, and client updates sat between the inquiry and the actual shoot.
Lead to payment in one system
We built a custom platform with workflow automation around the real path: capture the lead, score it, assign the job, quote it, take payment, and keep the client in the loop.
Lead capture and scoring
Inquiries land in one place, get scored, and show the team who to talk to next. No copying from a form into a spreadsheet.
Assignment
Jobs route to the right photographer or videographer instead of living in a shared inbox.
Quotes and billing
Quotes generate from the job, payments collect in the same system, and the ledger stays attached to the project.
Client communications
Status, files, and follow-up sit on the job record so the couple is not chasing a thread of separate emails.
Ops visibility
Pipeline, project status, and billing in one portal the team actually uses.
Before vs. after
Process change only. No invented conversion or revenue numbers on this page.
Built, owned, and run
Need a system that matches how you actually take jobs?
If a template CRM still leaves you in a spreadsheet, we can map the path and build the missing piece. You own the code.
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